Support

Help with the version you use.

Viewer Web, Portable, and Desktop use the same browser-based Viewer, but their delivery details help us diagnose different problems.

Viewer Web support

Include the browser name and version, file format, what you were trying to do, and what happened instead.

Include the Portable version, Windows version, browser being used, file format, and observed behavior.

Include the Desktop version, Windows version, browser being used, file format, and observed behavior.

Share what worked, what did not, which version you used, and the file format you tested.

Say whether you used Viewer Web, Portable, or Desktop
Include the browser name and version for every Viewer mode
For Portable or Desktop, include the product and Windows versions
Identify the file format and approximate file size
Include an error message, screenshot, and steps that reproduce the issue when possible

The confirmed working address remains support@universalreaderlite.com until a new ursuite.app mailbox is configured and tested.